Work from Time Warner Cable
Home page of the Metro division "C3" or Customer Care Communications site - designed in 2007
The Care News WordPress Blog - installed and theme designed in 2008
The "T3" or Train the Trainer Site - designed in 2009
Development Analyst / Project Manager
[7/2008 - 4/2009]
Managed multiple, simultaneous projects for the Web Development, Applications Development, and Reporting teams. Documented requirements, set timelines, allocated resources, supervised development and QA, and oversaw launch.
- At SVP’s request, restructured large interdepartmental team responsible for trouble tickets, resulting in increased efficiencies, faster customer resolution times, and increased employee satisfaction within four months.
- Instituted a development release schedule and content creation and posting processes for a large interdepartmental team responsible for a key troubleshooting application, which increased the integrity and timeliness of changes in the troubleshooting process and reinvigorated the team.
- Led the Applications Development team in brainstorming solutions to an unstable server farm with complex application dependencies, leading to the definition of a long-term infrastructure vision document.
- Trained and supported multiple operations personnel on how to use Dreamweaver, HTML and WordPress to manage the content on their internal sites.
Web Designer / Content Administrator
[1/2002 - 7/2008]
Created, maintained, documented, and managed content for 2 successive internal CMS tools and 22 internal XHTML and CSS sites for an internal customer base of 2,000+ employees. Established communications standards, acted as team lead or technical consultant, improved content delivery and functionality by conducting focus groups and surveys, and conducted training and presentations as necessary.
- Headed up the content management due to the proactive creation of a Website that delivered information about the merger of TWC, Comcast and Adelphia, overcoming a lack of server integration day one.
- Within three days of merger, analyzed legacy tools from all three companies and built a new HTML and CSS hybrid CMS substitute model that minimized training and improved agent access to critical customer information.
- Integrated Web 2.0 capabilities including a WordPress blog and message boards for multiple internal Websites, integrating internal client requests for better communications while decreasing email blasts.
- Anticipating latency issues with an enterprise CMS tool at Comcast, instituted a mirrored site on local drives, allowing agents and the business to run during daily crashes and eased transition to future CMS systems.